In short
There's no flat price for a feedback kiosk because cost is driven by the hardware mix, the number of locations, the software and analysis level, and whether you run it yourself or have it managed. Hardware-free QR and NFC surveys are the cheapest way to start; kiosks add cost but capture high volume at busy fixed points. As a rough anchor, the software itself typically starts around $500 per month, with hardware and managed analysis priced on top depending on scope. A short assessment turns these variables into a clear, itemised proposal.
What actually drives the cost
| Factor | Lower cost | Higher cost |
|---|---|---|
| Collection method | QR / NFC smiley surveys (no hardware) | Branded touchscreen kiosks |
| Number of locations | One site or touchpoint | Many sites, multi-region rollout |
| Software & analysis | Self-service dashboard | Fully managed reporting & AI analysis |
| Branding & setup | Standard configuration | Custom hardware branding, install |
| Questions & channels | Single smiley question | Layered surveys across many channels |
Hardware vs. hardware-free
The biggest single driver is whether you use physical kiosks. A kiosk is a touchscreen that has to be bought, branded, placed, powered, and maintained — which is the trade-off for capturing high volumes at a busy fixed point with no phone required. QR and NFC smiley surveys need no hardware at all, so they're the lowest-cost way to start and to spread capture across many locations. Most programs combine the two: a kiosk or two at the busiest points, QR/NFC everywhere else.
Software and analysis: self-service or managed
Collecting feedback is only half the job. The other cost lever is what happens to the data: a self-service dashboard you run yourself is cheaper up front, while fully managed reporting — where AI scores themes and sentiment and you get a decision-ready brief each cycle — costs more but saves your team the analysis work. You can also mix the two. As a starting point, software plans often begin around $500 per month; hardware and fully managed reporting are priced on top based on your scope.
Scale and rollout
Cost scales with the number of locations and touchpoints, and with how layered the surveys are. A single smiley question at one exit is inexpensive; a multi-site, multi-channel program with follow-up questions and managed analysis is an investment — but one sized to the value of the decisions it informs.
What to ask for in a quote
- An itemised breakdown of hardware vs. software vs. analysis
- Whether pricing is one-time, subscription, or both
- What's included in setup, branding, and ongoing support
- How cost changes as you add locations or touchpoints
Questions
Answered
Is there a flat price for a feedback kiosk?
No. Cost depends on the hardware mix, how many locations you cover, the software and analysis level, and whether you run it yourself or have it managed. That's why providers quote per program rather than list a single price. As a rough guide, the software itself typically starts around $500 per month, with hardware and managed reporting added based on the number of locations and level of support. After a short assessment you get a clear, itemised proposal.
What's the cheapest way to start collecting feedback?
Hardware-free methods — QR code and NFC smiley surveys (ViewPoint Tag) — are the lowest-cost entry point because there's no kiosk to buy, place, or maintain. They're ideal for spreading capture across many locations cheaply, and you can add kiosks at your busiest fixed points later.
Does a kiosk cost more than QR or NFC feedback?
Generally yes, because a kiosk is a physical touchscreen that has to be bought, branded, placed, powered, and maintained. The trade-off is that a kiosk captures high volumes at a busy fixed point with no phone required. Most effective programs combine a few kiosks with QR/NFC everywhere else.
Get a tailored feedback kiosk quote
Book a free assessment. We'll map your touchpoints and follow up with a clear, itemised proposal — no obligation.