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Employee experience
Hear what your staff really think — in the moment
Real-time employee feedback that captures how people feel after a shift, a change, or a training session — and turns it into action before they disengage.
In short
Most organisations measure employee engagement once a year. By the time the report lands, the moment has passed. Feedback Insights captures staff sentiment continuously — anonymously, in the moment — scores it by team and location, and turns it into a clear action each cycle.
The annual engagement survey misses the moment
A once-a-year engagement survey can tell you that morale dropped — but not which shift, which change, or which manager turned it, and not in time to do anything about it. The experiences that shape how people feel about work happen every day: a chaotic rollout, a fixed rota, a manager who listened. Capture feedback at those moments and you can act while it still matters.
Proof: Go-Ahead London
After more than 2,000 staff gave feedback through ViewPoint Pulse, mental-health support awareness rose and trust in management climbed — work that went on to win an industry engagement award.
Where employee feedback is captured
| Moment | What it reveals | Used for |
|---|---|---|
| End of shift | Workload, support, daily friction | Operational fixes |
| After a change or rollout | How a new process or tool landed | Change management |
| Post-training | Confidence, clarity, gaps | Learning & development |
| Onboarding | First-weeks experience of new hires | Retention |
| Always-on pulse | Ongoing morale and trust | Engagement trend |
How an employee feedback program runs
- Design short, anonymous instruments that take seconds and feel safe to answer honestly.
- Capture at the moments that matter — kiosks in staff areas, QR/NFC on notices, or digital pulses.
- Analyze by team and theme with AI so you see where sentiment is moving and why.
- Act each cycle with a decision-ready brief that names the one change worth making.
- Higher participation from short, in-the-moment surveys
- Frank, anonymous feedback free of in-room influence
- Sentiment broken down by site and team, not one org-wide score
Questions
Answered
How is this different from our annual engagement survey?
An annual engagement survey gives you one organisation-wide snapshot a year. Real-time employee feedback captures sentiment continuously — after a shift, a change, or a training session — so you see movement by team and location while you can still respond. The two work well together: the annual survey for the long trend, real-time capture for action.
Will employees actually respond — and be honest?
Response rates are typically high because the surveys are short, anonymous, and captured in the moment rather than sent as another email. Anonymous, in-the-moment capture tends to produce franker feedback than a named annual form, because it's free of the influence of a manager standing nearby or a months-long delay.
Can we break results down by site or team?
Yes. Feedback is scored by location, department, and theme, so you can see exactly where engagement is rising or slipping rather than reading a single company-wide number.
Find out what your staff aren't telling the annual survey
Book a free assessment and we'll map where employee insight is being lost and how to capture it in the moment.