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Healthcare & patient
Hear what patients experience, while you can still act on it
Real-time patient feedback at the point of care — structured for quality improvement and accreditation, not just a satisfaction score.
Short Summary
Feedback Insights captures real-time patient experience at the point of care, analyses it by department and theme with AI, and delivers reporting that stands up to quality improvement and accreditation — so issues surface the same day, not in next year's survey.
Why point-of-care feedback beats the annual survey
An annual patient survey tells you how a department performed months ago. By then the staffing, the wait times, and the team have changed. Point-of-care feedback shows you what's happening this week, by location, so quality teams can act while the issue is live — and demonstrate the improvement at the next review.
Where feedback is captured
| Setting | What it reveals | Used for |
|---|---|---|
| Discharge | Overall experience, communication, readiness | Quality improvement |
| Waiting areas | Wait time, comfort, information | Operational flow |
| Outpatient & clinics | Access, courtesy, follow-up clarity | Service design |
| Facilities | Cleanliness, accessibility, environment | Facilities & infection control |
How a patient experience program runs
- Design accessible instruments — short, optional, suitable for patients who may be unwell.
- Collect at the point of care across departments and facilities.
- Analyze by department and theme with AI to separate signal from noise.
- Report for quality and accreditation with consistent, dated, defensible data.
Outcomes
Feedback that drives better decisions
- Capture feedback while the patient experience is still fresh
- Support quality improvement and accreditation initiatives
- Consolidate reporting across departments and facilities
The technology, self service or fully managed. We deploy solutions to gather data on the ViewPoint platform, then own the analysis and reporting — so your quality team spends time improving care, not building spreadsheets.
Questions
Patient feedback, answered
How do you measure patient satisfaction in real time?
By collecting feedback at the point of care — at discharge, in waiting areas, and after appointments — through brief, accessible surveys. Responses are scored by department and theme so issues are visible the same day rather than in a quarterly survey.
Is real-time patient feedback suitable for accreditation reporting?
Yes. A well-designed program produces consistent, dated, department-level data that supports quality improvement and accreditation reporting. We structure the program and reporting so the data stands up to review.
How is patient feedback kept appropriate and respectful?
Surveys are short, optional, and accessible, designed for patients who may be unwell or stressed. We design instruments that capture experience without adding burden at the point of care.
Find the gaps in your patient experience program
Book an assessment and leave with a benchmark from a comparable health service.