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The platform
Feedback kiosks, QR & NFC boards, surveys, and the Feedback Hub
The hardware and software we supply, branded and deployed for your spaces. Pick one capture method or mix them — everything reports into a single Feedback Hub. Request a quote or read the specs below.
Short Summary
Feedback Insights configures, deploys, and manages the full ViewPoint platform for you — the Pulse feedback kiosk, ViewPoint Tag NFC/QR boards, QR and mobile surveys, and online & email feedback — all feeding one dashboard with AI analysis, so you get decisions, not just tools.
Ways to collect real-time feedback
Every environment is different, so ViewPoint captures feedback the way that fits yours — at a kiosk, on a Tag board, or on a phone.
Pulse Kiosk
A branded 10″ customer feedback kiosk built for flexible, real-time feedback capture. This feedback kiosk's brandable stand deploys on the floor, wall, or counter-top, is easy to reposition, and carries your branding on both side panels. Sometimes called a feedback station, customer feedback machine, or survey button terminal — it's the same device, branded for you.
- 10″ touchscreen, floor / wall / counter mount
- Your branding on both side panels
- Single or multi-question surveys
- Repositionable — no fixed install
- Mains or battery options
ViewPoint Tag
Scan a QR code or tap with NFC — no app, no login. Tag boards install in minutes anywhere, indoors or out, with optional follow-up questions. Fully customisable: your branding, 2–5 smileys, portrait or landscape, any language.
- QR scan or NFC tap — no app, no login
- Installs in minutes, indoors or outdoors
- 2–5 smileys, portrait or landscape
- Any language, fully branded
- Optional follow-up questions
QR & Mobile Surveys
Touchless smiley surveys people open on their own phone in seconds. Ideal for tables, receipts, vehicles, and signage — no hardware required.
- No hardware to buy or maintain
- Opens on the respondent's own phone
- Print on receipts, tables, signage, vehicles
- Short or layered question sets
- Live results in the Feedback Hub
Online & Email Feedback
Reach people after the experience through online, email, and embeddable web surveys — every channel feeding the same Feedback Hub.
- Send by link or email invitation
- Embed in your own web pages
- Post-visit, post-delivery, post-training
- Same reporting as on-site capture
- Scheduling and reminders
| Method | Best for | Questions | Setup |
|---|---|---|---|
| Pulse Kiosk | Branded, flexible placement | Single or multi-question | Floor / wall / counter |
| ViewPoint Tag | Touchless feedback, any setting | Single or multi-question | Boards, no hardware |
| QR & Mobile | On-the-go mobile moments | Short, layered | No hardware |
| Online & Email | Post-experience follow-up | Flexible | Link or embed |
In real environments
The same ViewPoint platform, captured where your experience actually happens.
Feedback Hub — reporting & AI analysis
Collecting feedback is only the start. ViewPoint's AI reads every open comment and turns it into clear, prioritised insight you can act on.
- Text in. Customers and staff respond in their own words.
- AI analysis. Every comment is scanned, classified, and scored.
- Themes & sentiment. Similar feedback is grouped; sentiment scored instantly.
- Action points. You see what to fix first, and track it over time.
- Live dashboards by site, team and question
- Themes and sentiment scored automatically
- Email alerts on low scores
- CSV and PDF export for reporting
- Every capture method feeds the same view
The difference: it's managed for you. As an official ViewPoint reseller, we don't just hand you the tools and a login. We design the surveys, brand the hardware, deploy it, run the AI analysis, and deliver a decision-ready brief each cycle. You act on feedback; we handle the rest.
Questions
ViewPoint products, answered
How do people give feedback with ViewPoint?
They tap a touchscreen kiosk, scan a QR code or tap an NFC ViewPoint Tag, or answer an online or email survey — no app or login, and it takes seconds.
Can the Pulse kiosk be branded and moved?
Yes — the stand carries your branding on both side panels, and it deploys on the floor, wall, or counter-top. It's easy to reposition or relocate as your space changes, and every response still feeds the same Feedback Hub.
How is this different from buying the products directly?
We configure the surveys, deploy everything, run the AI analysis, and deliver the reporting. You get a managed program and decisions, not just tools and a dashboard.
See the right mix for your spaces
Book a free assessment and we'll recommend the kiosk, Tag, QR, and digital mix that fits your environment.